2.0 CT Elongated Cushion Cut Solitaire Hidden Halo/ Dainty Pave Setting Moissanite Engagement Ring

We are delighted to offer a lifetime warranty on all our jewelry pieces, ensuring that your Moissanite craft Fine Jewelry will receive the utmost care whenever it requires maintenance. We stand behind the quality of our craftsmanship.

We will repair your jewelry as needed for as long as you own it. Additionally, you are welcome to send your piece to us anytime for a complimentary cleaning and inspection to keep it sparkling and in perfect condition.

Please note the following limitations to our warranty:

• Our warranty does not cover the replacement of lost center or focal stones. We recommend insuring your jewelry to safeguard against the rare occurrence of a focal stone becoming dislodged or damaged.
• Many of our pieces feature unique stones. In the event that these stones are damaged, we will strive to replace them with a similar one, though the color and type may vary based on availability.
• Clients are responsible for covering shipping costs (both ways) for cleanings, inspections, and repairs.

Important Notice: Clients are also responsible for any import fees and customs charges in addition to shipping costs. Please check with your local customs office regarding any potential fees that may apply when sending your jewelry for repair.

All repairs within the first two years of ownership are free of charge (excluding focal stone replacements). After two years, a nominal labor and/or material fee may apply for repairs.

Daily wear of fine jewelry can lead to natural wear and tear. Our repair specialists will assess your piece, and if repairs extend beyond routine wear, we will inform you of any associated labor and material costs.

Third-Party Repairs: Please note that the warranty is void if the piece is resized or repaired by any jeweler other than Moissanite craft.

✧ For repairs, please contact us at support@moissanitecraft.com to ensure your jewelry is added to our service schedule. Our skilled repair specialists will assess your piece and maintain clear communication with you regarding any necessary work and costs. ✧ Feel free to reach out with any questions or to provide additional information regarding your service needs.    

At Moissanite Craft, we are committed to delivering your products promptly and securely. Here’s what you can expect:

Custom Jewelry Creation:
Each piece of custom jewelry is meticulously crafted and requires approximately 5-6 business weeks to complete. Once your order is ready, we will contact you for confirmation before proceeding with shipping.

Shipping and Delivery:
After your order is shipped, it typically takes 6 to 9 business days to arrive. Please note that Moissanite Craft is not liable for delays due to severe weather or other unforeseen circumstances. We do not ship to PO boxes. If you change the delivery address with the shipping company while your package is in transit, you will be responsible for any resulting delays.

Free Shipping:
We offer free shipping to your specified address. However, please be aware that you are responsible for any duties or taxes imposed by local authorities.

Product Modifications:
If you request changes to your product before it is shipped, the production timeline will reset and begin again from day one.

Order Tracking:
For order tracking assistance, please contact our customer service team at support@Moissanite Craft.com.

Thank you for choosing Moissanite Craft

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.

You can always contact us for any return questions at support@moissanitecraft.com.

Since our designs are handcrafted, all returns will incur a 20% restocking fee. This fee covers the labor required to resize and polish the returned piece. If the returned piece requires extensive cleaning or repair (or is in any other condition that prevents resale), we will charge a higher restocking fee, depending on the amount of repair work that’s required.

Damages and Issues

Upon receipt, please report any issues, such as defects, damage, or incorrect items, to us immediately for evaluation and resolution. The listed items are non-returnable and non-exchangeable. These non-returnable items, apart from being damaged or defective, can't be accepted back for returns or exchanges. The text requests custom or personalized orders only.

• Custom-made eternity bands.
• Discounted items are available.
• Items bought during a sales event.

We will apply the full value of your original purchase towards a new, equal, or greater-value item. The product page states that we require processing time to create a new item. Within 30 days of receipt, please reach out to us. Future purchases are ineligible for the credit, and only one exchange is permitted per piece. It is necessary to contact us before sending back jewelry for safe delivery. We strongly advise clients to insure and send their package with a traceable courier for return shipping at their own expense.

Refund

Once you have received your order, you will be notified of its approval. This avoids the dilemma of the refund. Then the refund amount will be transferred to your account in no time. However, slow transactions can be possible due to credit card or bank companies taking time.

Resizing

We provide free resizing for ill-fitting rings. We'll charge you only for shipping; please send the ring to us. 1-2 week delay after receipt of the ring for resizing requests.

The size of a ring is not standardized. Our Perfect Fit Ring Sizer is strongly suggested for use. This metal sizer guarantees a perfect fit for jewelry on the first attempt. Upon completion, return the Perfect Fit Sizer to us for recycling to receive a refund, less shipping costs. Place your order here.

During the ring resizing process, we conduct a comprehensive inspection. We'll handle any ordinary wear-and-tear issues automatically. If any further work is required, we'll provide an intake form. With your consent, we'll enhance your ring further.

In certain instances, we can give you an interchangeable ring instead of resizing. Only if it significantly impacts turnaround time or design integrity should the change be adopted. Only plain gold bands qualify for the exchange. The swapped ring would also be handcrafted from scratch. We'll contact you if there's a need for that option. Of course, we’ll always contact you if we recommend that route. Clients cover shipping costs and customs fees for international shipments in both directions.

Choosing the "Eternity Band" style for your ring results in a $100 resizing fee. Before production starts on your piece, we need to confirm your ring size via email.

Information on repairs is provided below.

To request a repair, email us at support@moissanitecraft.com. Before undertaking repairs, consider the following essential points: Our repair specialists document the present state and necessary repairs for each item. We'll ensure you receive a copy of the intake form for your records.

Following the warranty period, we'll commence the related tasks without requiring your consent. 

• The text lists various things that could be included:
• Switching out or reinstalling stones.
• The scene changed.
• Replace or repair prongs as needed.
• ın thin sections of the band, the material is changed.
• Reducing the ring's size.

Inform us ahead of time if you want to exclude any warranty work or if you'd like to approve the scope beforehand. We'll inform you if work outside the warranty's scope is required. At that point, you'll have the option to decline any required repairs. Clients bear the shipping costs in both directions. 2-3 weeks after receiving your piece, our repairs will be completed.

Limited-edition or one-of-a-kind stones cannot be replaced if your piece requires a new one. If the precise stone isn't in stock, we'll present an alternative for your approval. In the rare case that the exact stone isn’t available, we’ll follow up with you and get your approval on an alternative that matches.

Fine jewelry is subject to wear and tear due to natural occurrences. To preserve the beauty and longevity of jewelry, proper care is essential.

Rest assured, nothing unfortunate will transpire. All our pieces come with a lifetime warranty. We are committed to the quality of our work and your jewelry's protection.

To keep your moissanite jewelry looking its best, follow these simple care tips. First, regularly clean your moissanite gemstones using mild soap and warm water, gently scrubbing with a soft brush to remove any dirt or residue. Avoid using harsh chemicals or abrasive cleaners that can damage the diamond's brilliance.

When storing your moissanite jewelry, keep it separate from other pieces to prevent scratching, ideally in a soft cloth or padded jewelry box. Additionally, remove your jewelry before engaging in activities that may expose it to harsh chemicals or extreme temperatures. With proper care and maintenance, your moissanite jewelry will continue to sparkle and shine for years to come.

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