Lifetime Warranty

We are delighted to offer a lifetime warranty on all our jewelry pieces, ensuring that your Moissanite craft Fine Jewelry will receive the utmost care whenever it requires maintenance. We stand behind the quality of our craftsmanship.

We will repair your jewelry as needed for as long as you own it. Additionally, you are welcome to send your piece to us anytime for a complimentary cleaning and inspection to keep it sparkling and in perfect condition.

Please note the following limitations to our warranty:

• Our warranty does not cover the replacement of lost center or focal stones. We recommend insuring your jewelry to safeguard against the rare occurrence of a focal stone becoming dislodged or damaged.
• Many of our pieces feature unique stones. In the event that these stones are damaged, we will strive to replace them with a similar one, though the color and type may vary based on availability.
• Clients are responsible for covering shipping costs (both ways) for cleanings, inspections, and repairs.

Important Notice: Clients are also responsible for any import fees and customs charges in addition to shipping costs. Please check with your local customs office regarding any potential fees that may apply when sending your jewelry for repair.

All repairs within the first two years of ownership are free of charge (excluding focal stone replacements). After two years, a nominal labor and/or material fee may apply for repairs.

Daily wear of fine jewelry can lead to natural wear and tear. Our repair specialists will assess your piece, and if repairs extend beyond routine wear, we will inform you of any associated labor and material costs.

Third-Party Repairs: Please note that the warranty is void if the piece is resized or repaired by any jeweler other than Moissanite craft.

✧ For repairs, please contact us at support@moissanitecraft.com to ensure your jewelry is added to our service schedule. Our skilled repair specialists will assess your piece and maintain clear communication with you regarding any necessary work and costs. ✧ Feel free to reach out with any questions or to provide additional information regarding your service needs.